I. Who are we and how can you contact us?

1. ClickMeeting as a Data Controller

Controller of your Personal Data provided in connection with using the Service or the Website is ClickMeeting spółka z ograniczoną odpowiedzialnością with its registered office in Gdansk, Poland.

Our contact details:

• address: ul. Arkońska 6/A4, 80-387 Gdańsk

We have created a dedicated e-mail address for you to contact us to exercise your rights, give or withdraw consents or for any other issues connected with the protection of Personal Data: privacy@clickmeeting.com.

You may also contact us through the contact form available on: https://clickmeeting.com/contact.

2. Data Protection Officer

We have appointed a Data Protection Officer here at ClickMeeting. You may contact the Data Protection Officer in all matters related to the processing of Personal Data and to use of the related rights. You may contact the Data Protection Officer by:

• e-mail: dpo@clickmeeting.com
• in writing: Inspektor Ochrony Danych (Data Protection Officer), ClickMeeting Sp. z o.o., ul. Arkońska 6/A4, 80-387 Gdańsk

3.ClickMeeting as a Data Processor

In some circumstances we also process Personal Data on your behalf. In these cases you determine the scope of Personal Data you want us to process and purposes for which you use our tools and Service. You can find more about this matter in section VII.3. of this Privacy Policy.

II. What data do we collect?

The scope of the data we process depends on the context of their collection and on the purposes of their processing.

If you are asked to give your Personal Data, you have the right to refuse. And if you decide against providing the data required to use a particular Service, you may be unable to use some elements of the Service or to order some Service plans.

1. Data you give us directly

We receive some data directly from you, for instance when you are creating a Service Account, filling out a contact form, managing the Account, filling out your profile details, enrolling on a webinar organised by ClickMeeting, contacting us for technical assistance, posting comments on our blog.

The Personal Data we receive from you include primarily first name, last name, e-mail address and other contact details. If you subscribe to the fee-based full version of the Service, we also process your payment data.

You may also post various files and data during a Conference held using our Service, which includes importing your contacts and building the list of Users – if you do this, we will process such data for you. For instance, if you want to present presentations during a Conference, you must first add the file to the Service Account, and we must download the content of that file to allow you to display the presentation to the Participants during the Conference.

When you communicate with us to give us an opinion on our Website, Service, published content, to receive technical support, to receive dedicated offering – we collect the information you provide to use within such communications. If you contact us directly, for instance to receive customer service, the phone calls or chats with our representatives may be monitored or recorded.

2. Data received from third-party entities

We also receive data from third-party sources. They may include:

• social media and Google or Microsoft, for instance if you are giving us access to data in your mail account or social media network when you are creating an Account;
• the partners whom we work to deliver marketing content;
• publicly available sources, such as the Central Registration and Information on Business (CEiDG) database or the National Court Register (KRS);
• Participants of Conferences organised through the Service, whether you participate in them or organise them.

3. Data obtained automatically during the use of the Website or the Services

Whenever you use our Services or the Website, also as a Conference Participant, we record your visits and your interactions with Services or the Website. They include data about your use of the Service or the Website, the performance of our Services and the Website, the functionalities you use, the Website pages your visit and the links or content you click, the setting you choose, the problems that arise during your use of the Services or the Website. These activities are saved for instance in our system and application logs. In connection with the above activities, we receive information abut the URL address of the website from which you are coming and of the destination website. We also receive information about your IP address, the proxy server, the operating system, the web browser, the ID of the device, location data.

Furthermore, when you contact us for troubleshooting or support, we collect detailed data connected with the incident you are reporting, including information about the condition and configuration of your device and Service at the moment of error occurrence and analysis.

We treat all the above information as Personal Data when they are tied to your Service Account or with other “hard data” that identify you directly. Otherwise such data are in principle non-personal data.

4. Cookies and similar technologies

Cookies represent a technology that saves data and collects them from the devices which you use to visit our Website or use the Service. Cookies are created automatically by the web browser you use and they can only be read by the site from which they come from.

We use cookies and similar technologies to improve performance and offer our Website and Service users further functionality improvements. We also allow some other entities to use cookies in line with the description in our Privacy Policy. You will lean more about cookies and similar technologies in Chapter V of this Privacy Policy.

III. How do we use your data? Your data and how we process them.

The rules that govern the processing of your data differ depending on whether you are our Customer or a Website User. The purposes, scope of the data we process and legal grounds of such processing vary. Below you will find information about the processed data in relation to the particular purposes for which we need them.

1. In order to provide Services

We process your data because this is required for you to use the Service or Website. In other words, for you to be able to register as a Customer or order our materials as a User, we must process your Personal Data because otherwise we would be unable to provide you with the Service (necessity for contract performance or service provision).

ClickMeeting's Service provision includes the following actions on the part of ClickMeeting: administrative activities connected with the conclusion of the Service contract under the ClickMeeting Terms of Service, Account creation and Customer authentication on the Website as well as Service provision and delivery of the content ordered by Users, also Users who do not have an account but use the Website, actions taken to provide Customer and User service, complaint examination, invoicing, fee collection, exercise of claims, if any, and Service quality control.

What data do we use and what for?

For Account creation and Customer authentication on the Website we use:

• Registration data (i.e. e-mail address, first name / business name, address, phone number) and your password (hashed).

To provide you with Service (i.e. once you have logged into the Account as our Customer or a person authorised by our Customer), we process the following data:

• Data specified in Account details.
• Personal Data contained in the content submitted or shared by the Customer through the Service or uploaded to the Account.
• Data generated automatically in connection with your activity on the Website or in the Service (described more broadly in II.3. of the Privacy Policy).

You may use the Website in a way that does not require creating an Account, e.g. by downloading handbooks and other training materials, subscribing to a newsletter regarding new entries on our blog https://blog.clickmeeting.com or in the Knowledge Base, posting comments on the blog, enrolling on a webinar, a course or another event organised by us or with our participation. Then, to allow the use of the Website, we process the following User data:

• Data generated automatically in connection with your activity on the Website (described more broadly in II.3. of the Privacy Policy),
• Data in the forms, required for you to be sent the ordered materials, participate in the selected events, take an action of your choice, i.g. first name and e-mail address.

2. Legitimate business interests

We process data for purposes connected with ClickMeeting’s legitimate interests, depending on the types of ties between us and our Customers or Users.

What data do we use and what for?

a) For analytical and development purposes. To manage Service and Website use statistic, to improve and facilitate Service and Website use and to ensure the IT security of the Website, we process the following data:

• E-mail address,
• Data generated automatically in connection with your activity on the Website or in the Service (described more broadly in II.3. of the Privacy Policy).

We believe that we have a legitimate interest in analysing the Service and Website performance, their use and the satisfaction of our Customers and Users. We also believe that the processing of such data is beneficial to our Customers and Users as our goal is to improve the Website performance and provide higher quality of Service.

b) To the claim and defence of rights. If necessary, we process the following data for the establishment, pursuit, exercise or defence of legal claims in court and before other state authorities:

• Data specified in Account details.
• Data regarding Service or Website use insofar as required to establish a claim.
• Other data as required to prove the existence of a claim, including the extent and circumstances of damage.

We believe that we have a legitimate interest in data processing where required for us to claim damages in connection with Service or Website use that is unlawful or in violation of the Terms of Service or to defend such claims.

c) To answer questions. To handle your questions, requests and complaints, if any, we may process the following data you have provided:

• Data specified in Account details.
• Data regarding your activity within the Service or Website that are related to your question, request or complaint.
• Data included in the question, request or complaint and in the enclosed materials.

We believe that we have a legitimate interest in replying to the requests or questions you have submitted through the existing contact channels. We assume that the processing of such data is also beneficial for you because it allows us to properly assist and reply to your communications.

d) To check customer satisfaction and improve Services. We may process the following data to check the satisfaction from and facilitate and improve the use of the Service or Website:

• First name and e-mail address.
• Replies to our questions contained in surveys and forms used in the study.

We believe that we have a legitimate interest in checking whether our Customers and Users are satisfied and how we could improve the quality of the Website and our Services.

e) For fraud prevention. We may process the following data to prevent, detect and fight fraud and violations, to protect our Customers and Users from such fraud and to ensure network and information security:

• Data specified in Account details.
• Data regarding the activity on the Website or in the Service insofar as required to analyse and verify a potential fraud or violation.

We believe that we have a legitimate interest in conducting the required verifications to detect and prevent potential fraud and violations. We understand that the processing of such data is beneficial for everyone, and in particular for you and your clients, because it helps us establish the measures to protect your and your recipients against transmission of malware, attempts to disrupt your Conferences or fraud attempts by third parties.

3. Sending marketing and promotional communications

We use your Personal Data for those purposes based on the consent you have expressly granted.

What data do we use and what for?

We may process the following data in order to send the Website Users marketing and promotional communications about our Website and Services:

• Registration data, i.e. first name/business name and e-mail address

4. Marketing purposes, including the development of your customer profile

We want our Service and Website, including the communications addressed to you, such as marketing communications, to match your needs and preferences as much as possible (profiling). Below we describe what this is about.

What data do we use and what for?

In order to develop the sales and marketing of our Service, and to create Customer or User profile matching your interests and preferences, we process:

• Registration data, i.e. first name/business name, e-mail address, address.
• Data specified in Account details.
• Data generated automatically in connection with your activity on the Website or in the Service (described more broadly in II.3. of the Privacy Policy).
• Data collected through cookies and tracking technologies.

If you have agreed as a User to receive marketing communications from us or established a business relationship with us by subscribing to the Service we will adapt advertising and marketing content regarding our Services to the profile. We will not send you any communications regarding the products or services of other entities.

We believe that we have a legitimate interest in analysing how our Services and Website are used by the Customers and Users so that we can improve them and help increase the number of Customers and Users who use them.

Website Users who wish to receive marketing communications to the specified e-mail actions act based on voluntary, conscious and definite consent so we believe that they can reasonably expect us to send such communications; similarly, our Customers, who ordered the Service, can reasonably expect to receive news and other marketing communication pertaining to our Service. These people also expect the communications they receive to match their interests. Adapted marketing communications addressed to Customers let them use beneficial special offers and allow them to make an optimum use of our Service.

At the same time, we do the profiling only based on the data provided by them or data regarding their activity within the Service or Website. We are interested only in information related to your use of the Service or Website and not what you do on other websites.

As a result, we believe that our interest is legitimate, lawful and free of violations of any overriding User or Customer rights.

IV. Who we disclose your data to

1. Data transfer within the Service

Profile Page – the data on your profile page are fully visible outside the Service area (e.g. to users of third party search engines). We believe that default settings where the profile page is public are expected and beneficial for you, your Participants and invitees because this helps you promote your activity and planned Conferences online and the concerned parties to obtain the required information about you and your planned public events. You may decide about the availability of your profile website at any time and about the visibility of some of its parts through your Account settings.

Conferences - if you participate in a Conference organised through the Service, your first and last name, if you provided it during registration for the event, as well as any information you provide during the Conference chat may be visible to other Participants of the event. Additionally, if the Conference presenter gives you an audio or video transmission authorisation, your voice or image will be shared with other Participants of that Conference.

Integrations - if you integrate your Service Account with services of other providers, the content and data you have uploaded to your Account may be shared with such providers or downloaded from such services. For instance, you may integrate your Account with your CRM account to automatically export there your list of Participants from Conference or integrate with your mailbox account and import your address book to you Account to use to send invitations to an event you organise through the Service.

2. Other data recipients

We transfer your data to the following categories of recipients:

• Processors. We use providers who process your Personal Data only at our instruction, as processors acting on our behalf. They provide services covering certain functionalities of the Service (sending e-mails), hosting services, Customer service support and services connected with security incident tracing and response, troubleshooting and problem solving in the Service or on the Website, for the purpose of Website traffic analysis and analysis of the success of marketing campaigns.
• Other controllers. We work with entities who do not act exclusively on our instructions and who independently establish the purpose and methods of processing your Personal Data. We use the services of such third parties (controllers) to reach you with our marketing communications outside the Website. Their services involve presenting our marketing communications to you on websites other than the Website. To that end, the third-party controllers install e.g. a code or pixel to collect information about your activity within the Website. You will learn more about this in Chapter V of this Privacy Policy.
• Public authority. We provide your Personal Data if requested by authorised public authorities in connection with their legal obligation to perform a public function. We provide the data exclusively at a written request of the authority filed on a case-by-case basis.
• ClickMeeting affiliates. We provide your Personal Data to GetResponse Sp. z o.o., a company with personal ties to ClickMeeting, to efficiently provide Services to Customers.

In addition, we may share information that does not represent Personal Data with the public, especially in the form of aggregate information about trends in Website and Service use, and communicate them to other partners, including publishers and providers of analytical technologies. We also allow specific providers to collect data from your browser for advertising and measurement purposes using cookies or similar technologies.

3. To which countries are my data transferred?

The providers to whom we transfer Personal Data are based mostly in Poland and in other Countries of the European Economic Area (EEA), e.g. the Netherlands or Ireland. Some of them are based outside of the EEA. In connection with the transfer of your Personal Data outside the EEA, we have made sure that our providers signed appropriate data processing agreements with us and gave their guarantees of top-level data protection. Depending on the provider, these guarantees arise from:

• participation in the Privacy Shield established under Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 on the adequacy of the protection provided by the EU-U.S. Privacy Shield, based on Article 45(1) of the GDPR; learn more about the programme on https://www.privacyshield.gov/welcome, or
• Commission Decision of 20 December 2001 on the adequate protection of personal data provided by the Canadian Personal Information Protection and Electronic Documents Act, under Article 45(1) of the GDPR https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02002D0002-20161217, or
• the obligation to apply standard contractual clauses adopted by the Commission (EU) based on Article 46(2)(c) of the GDPR;

V. Cookies and similar technologies

1. Can you disable cookies and other similar technologies and how?

We mention this first – you may disable cookies and other similar technologies used by us and our service providers on your own at any time.

Depending on the technology used – the data storage, the disabling may take place either through web browser settings or through the opt-out option available on the service provider's site. Detailed information about changes of settings and configuration of the web browser and the opt-out mechanism is provided below.

How can you disable cookies?

The web browser you use most probably allows cookies by default but you can change this any time. But remember that change of settings may cause problems with proper use of certain Website or Service elements and block proper upload of page, especially where logging in to the Account is required.

The method of disabling cookies depends on your web browser. Please read below how you can disable cookies on your device in Google Chrome, Firefox, Safari, Opera and Internet Explorer.

• Google Chrome
• Internet Explorer
• Edge
• Firefox
• Safari
• Opera

How to disable other technologies?

Solution providers whose services we use on the pages of our websites allow the User to disable the default settings of a service – through opt-out function. You will find the list of the providers of such solutions along with addresses of sites with more information about the possibility of disabling them here.

For example, if you want to disable the HotJar service, click here: https://www.hotjar.com/opt-out, and then proceed as instructed.

2. Cookies and similar technologies – types

As we have mentioned, cookies represent a technology that saves data and collects them from the devices which you use to visit our Website or use the Service.

Aside from cookies on the Website and within the Service, we and the providers of the tools and services that we use apply other technologies that allow to save information in your system/web browser through data storage (Session Storage, Local Storage, IndexedDB).

We also include within the Website and the Service partial codes of the analytical tools we receive from other providers that permit saving cookies in the domains of those services. We use these solutions to monitor the quality of our Services, Website functionality, their performance and to monitor the behaviour of Customers and Users. See below for a description of the types of cookies and similar technologies.

The current list of our partners whose services we use or whose technologies we place on the Website or in the Service is available here.

For instance, in the area of the Website (excluding the area of Accounts and the Service itself), we use the services provided by HotJar Ltd., which involve providing aggregate information in the form of a heatmap and conversion path, recording the user’s movements on the site, conducting research and surveys on our websites. The privacy protection rules for the HotJar service are available on https://www.hotjar.com/privacy. According to the privacy protection rules, HotJar’s service does not entail collecting and processing any User information considered as Personal Data.

3 Why do we use cookies and similar technologies?

We use cookies and similar technologies to improve performance and offer our Website and Service users further functionality improvements. Analysis of the data saved based on the use of cookies and similar technologies shows which content is the most interesting for the Users and Customers, and which content is less popular.

At the same time, use of anonymous cookies and similar technologies allows us to present better content without the need to send surveys and act through trial and error. We are able to define what can be easily improved and which elements to avoid, which ultimately renders our Website and Services more user-friendly. Below you will find a detailed description of use of particular technologies.

VI. Your rights. You have control over your data

1. General Information

We make sure that our Customers and Users can exercise their rights concerning their data.

You may exercise your rights by submitting your request through the contact form or to the following email address privacy@clickmeeting.com. All you need to do is to inform us about the reason behind your request and specify the right you want to exercise.

If you have an Account in the Service, you can exercise some of your rights directly in Privacy Settings after you log in to your Account. Please remember that if you change your Privacy Settings, it may take us a little time to apply your changes in our systems for technical reasons. That’s why during this time our system may for example still send you an email message you have unsubscribed from while your settings are being updated.

If we decide this is necessary for identification purposes, we may ask you some additional questions or ask you to provide us with additional documents to confirm your identity.

2. Right to give and withdraw your consent

If we ask for consent, you can always choose whether to give it or not. In addition, you may withdraw any consent you have granted while creating an Account or using the Website at any time. This also applies to:

• to the processing of your e-mail address so that we can send you marketing communications by electronic means to that e-mail address,
• to the collection of your data through cookies. More about this in Chapter V of the Privacy Policy.

Consent withdrawal is effective as of the moment of withdrew it. Your withdrawal does not affect any prior processing of your data. Consent withdrawal does not have any negative consequences for you. Still, you may become unable to further use some functionalities of the Service or Website which the law only allows us to provide if we have your consent (e.g. the newsletter).

You can withdraw your consent using a few simple methods:

• in the Privacy Settings in your Customer Account
• by clicking “unsubscribe” in the message you have received
• for consent to cookies – in your browser settings
• as described in Chapter I of this Privacy Policy

We treat withdrawal of your consent to marketing communication as your objection to profiling for marketing purposes.

3. Right of access

You have the right to receive information on whether or not we process your Personal Data from us. If we do, you have the right to receive:

• information about the rules according to which we process your Personal Data,
• access to your Personal Data,
• a copy of your Personal Data.

If you have your Account in the Service, you are able to obtain direct access to the majority of your Personal Data at any time after logging in the Account.

We will not charge you for the first copy of your data. For any other requests for copies of data, we may charge a fee corresponding to the administrative costs connected with preparing that information.

4. Right to rectification

You have the right to demand correcting and completing Personal Data you have provided. You may do this on your own in Privacy Settings in your Account. In respect of other Personal Data, you have the right to request that we rectify them (if they are incorrect) or supplement them (if they are incomplete).

5. Right to erasure (“right to be forgotten”)

In the cases specified by the law, you have the right to request that we erase the Personal Data that concern you. We will treat a request to erase all Personal Data as a request to delete your Account.

You have the right to request Personal Data erasure if:

• the data processing violates the law or if we have to erase the data to satisfy a legal obligation,
• your Personal Data are no longer required for the purposes for which they were processed,
• you withdrew your consent to Personal Data processing (insofar as the consent represented a legal ground for the processing),
• you have objected to the processing of your Personal Data for marketing purposes,
• you have objected to the processing of your Personal Data for the purpose of statistics regarding Service or Website use and satisfaction research, and the objection was considered justified.

We will retain some of your Personal Data despite your request to erase them if this is required for us to satisfy a legal obligation or for the establishment, exercise or defence of claim. This applies in particular to such Personal Data as: first name, last name, e-mail address, history of using the Service or Website; we retain this data for the purpose of examination of any complaints and claims connected with the use of the Service or Website.

6. Right to restriction of processing

You have the right to request restriction of the processing of your Personal Data. If you make such a request, you will be unable to use certain functionalities of the Service or Website until your request is considered is the use of such functionalities will entail the processing of the data covered by the request. We will not send you any communications, including marketing communications, either.

You have the right to request restriction of the use of your Personal Data:

• When you question the correctness of your Personal Data – we will then limit their use for the time required to check the correctness of your data but not for more than 30 days,
• If the processing of your data is unlawful, and you request restriction of processing instead of data erasure,
• When your Personal Data are not longer required for the purposes for which we have collected or used them but you need them to establish, exercise or defend claims.
• If you have objected to the use of your Personal Data – the restriction then takes place for the time required to determine whether, due to your particular situation, the protection of your interests, rights and freedoms overrides the interests we pursue by processing your Personal Data.

7. Right to object to data processing

You have the right to object to the use of your Personal Data if we process your Personal Data based on our legitimate interests. We have already described such cases above in Chapter III of this Privacy Policy.

In particular, you have the right to object at any time to the processing of your Personal Data for direct marketing purposes, which include creating your customer profile. In such a case, we will not longer process your data for that purpose and we will no longer send you marketing information.

Additionally, withdrawal of the consent to the marketing communications regarding our Services will mean your objection to the processing of your data for direct marketing purposes, including for the development of your customer profile.

In relation to the processing described in section III.2 of the Privacy Policy, if your objection turns out to be justified and we will have no other legal ground to process your Personal Data, we will delete the data to the processing of which you objected.

8. Right to data portability

If you have created an Account with us or agreed to the processing of your Personal Data, you have the right to receive the Personal Data that concern you which you have provided to us in a structured, commonly used, machine-readable and interoperational format that permits sending them to another controller. We will send you your Personal Data in the form of a csv file. The csv format is a commonly used, machine-readable format that permits sending the received Personal Data to another controller.

If technically feasible, you have the right to request that we send your Personal Data directly to anther controller. Just remember that controllers are not legally obligated to keep technically compatible processing systems.

9. Right to lodge a complaint with a supervisory authority

Please be informed that you have the right to complain about the processing of your Personal Data to a supervisory authority; in Poland this is the President of the Personal Data Protection Office, contact details: ul. Stawki 2, 00-193 Warsaw, Poland.

VII. Other useful information

1. Do I have to give ClickMeeting my data?

We sometimes ask you for your Personal Data. Some data (marked as mandatory) in registration forms are required for Account registration or shipment of the ordered materials or for participation in an event of your choice. Their consequence is inability to use some or all of the Website or Service functionalities. Any data other than mandatory and Data specified in the Account details are given on a voluntary basis.

2. How long do we retain your data?

If you are our customer, we retain the Personal Data of third parties which you have provided to us for processing for as long as you have an Account in the Service. After Account deactivation, your data will be retained for 30 days, only to allow you to reactivate you’re Account, should you wish to do this. At that time, your data will only be processed for your account and they will not be subject to any other operations, unless we are otherwise required under applicable laws or by competent authorities.

We retain data of Users who are not our Customers for the time corresponding to the life cycle of the cookies saved on their devices.

We will process the Personal Data of our newsletter subscribers or those who have agreed to receive marketing communications from us until they unsubscribe from the newsletter or the materials.

Upon the expiry of the above periods, your Personal Data will be anonymised, except for the following data: first name, last name, e-mail address, history of Service use, information about the consents granted – we will retain such data for another period as required for the purpose of complaint examination, compliance with accounting and tax legislation and handling of claims connected with the use of the Service or Website.

3. Why do I enter into a personal data processing agreement with ClickMeeting?

If you are our Customer and you run a business within the European Economic Area or in any other cases where the GDPR applies to your business, you entrust the processing of the Personal Data needed for Service provision to ClickMeeting on the terms as set forth in the Personal Data Processing Agreement, which forms and integral part of the Terms of Service and is available for download in the Customer Account.

In respect of the Personal Data you entrust to us for processing, you are the one to decide about the purposes and methods of processing such data as their controller or you act on behalf of the controller of such data. Make sure you have secured consents to the processing of the data which you entrust to us.

4. Does ClickMeeting process personal data of children or special categories of data?

Acting as a data controller, we do not process the Personal Data of children and we do not collect special categories of data.

The Service and the Website are addressed to people of legal age, that is over the age of 18 (eighteen) and those who run a business. By commencing the use of the Service or Website, you declare that you are 18. If you are a minor, please do not give us any information, personal data in particular.

If you entrust us with the processing of special categories of Personal Data or Personal Data of children, you represent that you have the legally required consents to the processing of the special categories of Personal Data listed in Article 9 of the GDPR, the Personal Data relating to criminal convictions and offences referred to in Article 10 of the GDPR and Personal Data of children, and that you consider the security measures put in place by ClickMeeting as sufficient for the protection of the entrusted Personal Data.

5. How does ClickMeeting protect my Personal Data?

We have put appropriate and sufficient measures in place to ensure the security of your Personal Data. The Website uses encrypted data transmission (SSL, secure socket layer) during registration and logging in, which ensues the protection of any data that may identify you and makes it much harder to intercept the access to your Account by unauthorised systems or persons.

More about security.

6. Update of our Privacy Policy

We may amend and supplement the Privacy Policy from time to time as needed. We will inform you about any changes or supplements by posting relevant information on the Website, and in the case of major changes we may also send you a notice to your e-mail address or to your Account.

The Privacy Policy does not limit any rights you have under the Terms of Service and applicable laws.

VIII. Basic terms

Here are the basic terms that will help you better understand this Policy:

Any capitalised terms not defined above shall have the meanings as specified in the ClickMeeting Terms of Service.

Version: 14.06.2018

I. Registro y uso del Servicio

Para utilizar el Servicio hay que abrir una cuenta individual en el Servicio (en adelante, la "Cuenta"). Solo se puede acceder a la Cuenta utilizando el nombre de usuario y la contraseña (en adelante, los "Datos de inicio de sesión"). Usted asume la responsabilidad de mantener la confidencialidad tanto de los Datos de inicio de sesión como de la Cuenta. Asimismo, usted responde de los usos que se hacen de su Cuenta, especialmente de las actividades de los usuarios de su Cuenta (en adelante, los "Multiusuarios"). Ciertas funciones del Servicio le permiten especificar el nivel al que el Servicio restringe el acceso a la Cuenta, la Conferencia o Conferencias y el Contenido. Establecer el nivel adecuado de acceso es responsabilidad exclusivamente suya.

También permitimos que los Usuarios creen una Cuenta de prueba gratuita por medio de Facebook y Microsoft Service. Asimismo, nos reservamos el derecho a rechazar su suscripción por cualquier razón o sin motivo alguno, en particular si el Contrato se ha rescindido previamente debido al incumplimiento, por parte del Usuario, de las presentes Condiciones del Servicio.

Al registrarse en el Servicio, usted elije un tipo de Cuenta y un plan de suscripción (este último no es de aplicación a las suscripciones para la versión gratuita del Servicio); además, usted:

• acepta que adquiere acceso al Servicio con fines relacionados con su actividad comercial, económica o profesional;
• se compromete a proporcionar, mantener a punto y actualizar sin demora sus datos personales y los datos de su actividad de modo que sean todo lo actuales, completos y exactos que sea posible;
• se compromete a cumplir las presentes Condiciones del Servicio, así como la Política de privacidad;
• se compromete a cumplir todas las leyes que le sean aplicables, incluidas las leyes locales y las leyes relacionadas con el uso de medios electrónicos de comunicación, protección de datos personales y grabación de comunicaciones;
• acepta recibir información comercial sobre los productos y servicios de ClickMeeting;
• acepta recibir facturas por medios electrónicos de comunicación, en la sección Historial de facturación de la Cuenta.

Cuando usted paga la suscripción correspondiente al plan elegido, se le otorga sin demora pleno acceso a la versión de pago del Servicio.

Usted será el único responsable de notificar a todos los Participantes que los datos personales y la información revelada durante la Conferencia podrán ser transmitidos a otros Participantes y a terceros. Está usted obligado a informar a los Participantes de que el uso del Servicio está sujeto a las presentes Condiciones del Servicio y a la Política de privacidad.

Puede integrar usted su Cuenta en ciertos servicios de terceros. ClickMeeting no presta dichos servicios de terceros. El uso de servicios de terceros puede estar sujeto a las condiciones de uso establecidas por esos terceros. Usted acepta que la integración exitosa de su Cuenta en un servicio de terceros implica el intercambio de cierta información y datos (suyos o de sus Participantes y con inclusión de datos confidenciales) entre ClickMeeting y tales terceros con el fin de que pueda aprovechar al máximo dicha integración. Todas las referencias y vínculos a servicios o sitios web de terceros que aparecen en nuestros sitios web están ahí solamente por si le son útiles; nosotros no controlamos ni respaldamos los materiales o la información colocados en sitios web de terceros. Usted acepta que si utiliza cualquier integración de su Cuenta en servicios de terceros (incluidos los relacionados en una pestaña a tal efecto del sitio web de ClickMeeting), lo hace por su cuenta y riesgo y bajo su responsabilidad.

Cuando lo considere oportuno, ClickMeeting podrá ofrecer acceso a la versión beta de nuevas funciones, servicios y/o software antes de su lanzamiento generalizado (la "versión beta"). Si decide utilizar la versión beta, usted acepta que:

• la versión beta puede contener fallos, errores y otros defectos, y que usted asume utilizar la versión beta por su propia cuenta y riesgo
• la versión beta solo está disponible durante un tiempo limitado y en una medida restringida, y que ClickMeeting puede desactivarla o modificarla en cualquier momento según su único y exclusivo criterio
• ClickMeeting no garantiza que las funciones, servicios o software disponibles como versión beta estarán incluidos en el Servicio, y que ClickMeeting podrá desistir del ulterior desarrollo de cualquier versión beta en cualquier momento según su único y exclusivo criterio
• usted será el único responsable de las consecuencias de utilizar la versión beta, especialmente, a título enunciativo pero no limitativo, del efecto que pueda tener en la configuración del Servicio, en los webinars organizados, en los datos y demás información recabados, etc. Recuerde que, una vez que ClickMeeting desactive la versión beta, es posible que determinados procesos que se realizaron con respecto al Servicio, los webinars organizados y los datos y demás información recabados sean irrecuperables, y que ClickMeeting no asumirá responsabilidad alguna por las consecuencias que de ello se deriven
• al finalizar el período de prueba, la función, el servicio o el software podrán estar sujetos a un precio aparte (p. ej., como complemento de pago) o como un componente de determinadas opciones de precios solamente

II. Prácticas prohibidas

Tiene usted prohibido usar el Servicio de una forma que, voluntaria o involuntariamente, vulnere cualquier ley aplicable, las presentes Condiciones del Servicio o cualesquiera derechos de autor u otros derechos de terceros, o impida o limite el uso o el disfrute del Servicio por parte de otras personas o exponga a ClickMeeting a perjuicios o responsabilidades. Esta norma se aplica también al Contenido Transmitido mediante el Servicio. Para saber qué prácticas consideramos particularmente abusivas o ilegítimas, haga clic aquí.

III. Contenido

La responsabilidad de la Transmisión de las Conferencias, los temas de las Conferencias, las actividades del Participante durante las Conferencias y todo el Contenido, así como toda la actividad en relación con su Cuenta es exclusivamente suya. Su responsabilidad se extiende a cualesquiera vínculos a otros sitios web o recursos u otros servicios de terceros que usted utilice.

No verificamos ni respaldamos ningún Contenido, ni reivindicamos la propiedad de ningún Contenido, y usted conserva todos los derechos, títulos e intereses sobre su Contenido, con la excepción de los materiales que usted toma de nuestros recursos, en particular la colección de plantillas prediseñadas.

Solo está autorizado a utilizar los materiales que ponemos a su disposición para usar el Servicio y los complementos con su finalidad prevista. Tenga en cuenta que nuestros recursos pueden incluir materiales con derechos de autor de terceros. Usted reconoce y acepta que tenemos derecho, en cualquier momento y a nuestra entera discreción, a quitar esos materiales de nuestros recursos, inhabilitar el acceso a esos materiales y/o exigirle que deje de usarlos de inmediato. Si no satisface nuestra exigencia, tendremos derecho a eliminar esos materiales a nuestra entera discreción, sin que contraigamos por ello obligación alguna. En las situaciones arriba mencionadas usted no tendrá derecho al reembolso de ningún importe que nos haya pagado.

A menos que se disponga otra cosa en estas Condiciones del Servicio o que suceda a raíz de la naturaleza específica de un servicio dado (complemento), no almacenamos ningún Contenido, salvo cuando es necesario para proporcionar debidamente el Servicio.

ClickMeeting declara que no realiza ningún seguimiento de la actividad suya y de sus Participantes que se produce en relación con el Servicio. No obstante, en el caso de que ClickMeeting tenga conocimiento de posibles violaciones de este Contrato, las Condiciones del Servicio o las disposiciones de las leyes aplicables, ClickMeeting se reserva el derecho a investigar esas violaciones y puede, a su entera discreción, de inmediato y sin notificarlo, suspender la Conferencia o el acceso a la Cuenta, rescindir el Contrato, o bloquear, modificar, alterar o eliminar Contenido, totalmente o en parte. En ese caso, ClickMeeting no será responsable por los daños y perjuicios sufridos por el Usuario o los Participantes.

ClickMeeting tiene derecho, siempre que la ley aplicable lo permita, a revelar cualquier información (incluida información sobre el Usuario) que obre en poder de ClickMeeting en relación con el uso que hace el Usuario del Servicio a los agentes de la autoridad u otros funcionarios públicos, según ClickMeeting considere necesario o conveniente a su entera discreción.

IV. Pagos

El Servicio se proporciona previo pago. Todos los precios del Servicio se pagarán con arreglo al plan de suscripción que usted ha elegido y estas Condiciones del Servicio.

Si ha elegido pago con tarjeta de crédito como método de pago, se compromete a abonar el precio de suscripción en pagos periódicos, según el plan de pago acordado. El importe del pago periódico se basa en los precios actuales, que se muestran en el sitio web del Servicio. Tiene derecho a revocar su autorización a que se carguen en su tarjeta de pago los pagos periódicos. Los usuarios que pagan el Servicio con tarjetas de pago American Express están obligados a cumplir cualesquiera instrucciones razonables que recibamos de American Express Payment Services Limited.

Nos reservamos el derecho a cambiar los precios del Servicio en cualquier momento, lo que incluye convertir un servicio gratuito en un servicio de pago y cobrar por servicios que antes se ofrecían gratuitamente; con la condición, no obstante, de que se lo notificaremos a usted con 30 días de antelación y le daremos la oportunidad de cancelar su Cuenta si no acepta los cambios.

Ninguno de los importes pagados en virtud del Contrato es reembolsable. Todo pago excesivo, que es la diferencia entre el pago inicial y el importe que debe a ClickMeeting, se consignará en su haber para futuros pagos del Servicio, salvo que se indique algo distinto en estas Condiciones del Servicio.

Los precios del Servicio no incluyen costes adicionales de terceros, como los costes de llamadas telefónicas o de transmisión de datos que cargan los operadores de telefonía y/o los proveedores de transmisión de datos.

Usted reconoce que los números de teléfono de Conferencia que ClickMeeting facilita con el Servicio no son números de teléfono gratuitos. ClickMeeting no cobra importes adicionales a los Participantes; no obstante, los operadores de telefonía de los Participantes le cobrarán a estos la conexión de acuerdo con sus respectivos planes de suscripción, a menos que haya usted comprado a ClickMeeting un número adecuado de minutos gratuitos para que lo utilicen sus Participantes.

En caso de pago con tarjeta de crédito, puede que se le ofrezcan funciones adicionales (complementos) especificadas en el panel de la Cuenta (p. ej. espacio de almacenamiento adicional, espacio de almacenamiento adicional para grabaciones, moderador opcional, Transmisión opcional). El precio del complemento se cobrará en pagos periódicos, en condiciones acordes con el plan de pago de la suscripción principal, a menos que se decida otra cosa cuando se realice la compra o que ese modelo de liquidación sea contrario a la naturaleza del complemento; a la realización del pago del complemento, se cobrará el importe especificado por un valor calculado en proporción al número de días restantes del periodo de liquidación actual. Los precios siguientes se cobrarán por el total de su valor.

Es responsabilidad exclusivamente suya pagar y remitir a las autoridades fiscales pertinentes todos los impuestos aplicables (retención fiscal en origen, impuesto sobre las ventas, impuesto sobre la prestación de servicios, impuesto sobre el valor añadido (IVA), impuesto sobre bienes y servicios, etc.) o derechos exigidos por cualquier ente público o entidad recaudadora, salvo los impuestos basados en los ingresos netos de ClickMeeting. En caso de que no satisfaga sus obligaciones fiscales y/o de pago de derechos aquí especificadas, reembolsará a ClickMeeting, cuando se le exija, todos los impuestos o derechos pagados en su nombre. En todo caso, pagará usted los importes debidos en virtud de este Contrato a ClickMeeting íntegramente, sin derecho alguno a compensación o deducción.

La factura se colocará en la sección de facturación del panel de la Cuenta inmediatamente después de que hayamos recibido el pago. A efectos de liquidación, se supone que un mes tiene 30 días y un año tiene 360 días.

Nos reservamos el derecho a informarle por correo electrónico sobre la caducidad de la suscripción y el importe del precio que deba pagarse para renovar la suscripción. Si no paga el Servicio pese a que haya expirado el periodo de suscripción, supondremos que no desea renovar su suscripción, se cancelará su Cuenta y se rescindirá el Contrato.

V. Requisitos técnicos

Los medios Transmitidos de un archivo de medios subido con anterioridad funcionarán correctamente si cargó con éxito dicho archivo en un formato reconocible. Al subir un archivo a la Cuenta, su formato puede ajustarse a los requisitos del Servicio. Ese ajuste podría afectar a la calidad de vídeo u otras características del archivo - Usted acepta expresamente que la calidad de las imágenes en movimiento o los archivos de medios Transmitidos quizás no tengan la misma la calidad que los archivos originales.

ClickMeeting asegura que el Servicio funcionará con la última versión oficial de los navegadores Internet Explorer, Mozilla Firefox, Safari, Chrome, Microsoft Edge y Opera.

Para usar el Servicio, incluido participar en las Conferencias, mediante ciertos dispositivos móviles, puede que sea necesario descargar una app pertinente en las tiendas de aplicaciones iTunes App Store o Google Play Store. Para usar el Servicio en todo el espectro de audio y vídeo durante la Conferencia, es necesario tener una cámara web, un micrófono y unos auriculares o un altavoz conectados a su dispositivo y que este reconozca, y dichos dispositivos auxiliares no deberían ser utilizados simultáneamente por otra aplicación.

En caso de integración mediante API, está obligado a integrar independientemente su sitio web en el Servicio mediante la API que ponemos a su disposición. ClickMeeting no efectúa integraciones, solo proporciona la API a los Usuarios.

VI. Disponibilidad del Servicio

Puede que el Servicio no esté disponible en todos los países, y que no esté disponible para su uso en lugares concretos.

ClickMeeting puede, a su entera discreción y sin contraer por ello obligación alguna, cambiar, modificar, variar o sustituir las funciones y funcionalidades del Servicio o cualesquiera equipo o software facilitados que sirvan para proporcionar el Servicio, siempre que tales cambios no produzcan efectos negativos importantes sobre el Servicio.

ClickMeeting puede realizar trabajos de mantenimiento programado o de urgencia (lo que incluye suspender de forma temporal el Servicio si es necesario) para mantener en buen estado el Servicio o modificarlo, sin notificárselo a usted previamente. No obstante, cuando un trabajo de mantenimiento programado vaya a durar más de un día, ClickMeeting se esforzará, dentro de lo razonable, por notificárselo con un día de antelación como mínimo. Los trabajos de mantenimiento programado se llevarán a cabo con vistas a reducir lo máximo posible las interrupciones de la actividad económica.

VII. Servicio de atención al cliente, asistencia técnica

Facilitamos a los Usuarios asistencia al cliente (Equipo de Asistencia al Cliente).

Puede formular cualquier pregunta o duda y comunicar cualquier queja al Equipo de Asistencia al Cliente mediante el chat en línea o mediante nuestro formulario web, disponible aquí. Debería facilitarnos, al menos, el nombre de la Cuenta y/o su nombre.

Nos aseguraremos de que el Equipo de Asistencia al Cliente responda lo antes posible e informe al Usuario del estado de su caso. Normalmente la respuesta se proporciona en los dos días laborables siguientes a la recepción de la solicitud.

No actuamos en absoluto ante solicitudes "anónimas".

Facilitamos asistencia técnica al Usuario durante la Conferencia. Para obtener asistencia, el Usuario debería elegir la opción correspondiente en el panel de la Cuenta. Cuando utilice la asistencia técnica, el Usuario debería tener en cuenta que es posible que la persona que presta asistencia técnica acceda al Contenido de la Conferencia y lo modifique (si es necesario).

VIII. Protección de datos

En la Política de privacidad, que es parte integrante de estas Condiciones del Servicio, se proporciona información detallada sobre protección de datos personales y privacidad.

IX. Propiedad intelectual

El Servicio, software, hardware y todo el contenido incluido en nuestro sitio web, como texto, gráficos, logotipos, iconos de botones, imágenes, clips de audio y tutoriales en vídeo, nombres de productos y marcas, son propiedad de ClickMeeting o de sus proveedores de contenido y están protegidos por leyes de derechos de autor polacas, estadounidenses y europeas.

ClickMeeting, ClickMeeting.com, ClickWebinar, ClickWebinar.com, (y otros dominios derivados) son marcas comerciales y dominios sobre los que ClickMeeting tiene título de propiedad en la República de Polonia, los Estados Unidos de América, la Unión Europea y otros países. Esas marcas comerciales no pueden utilizarse junto con productos o servicios de otras empresas de formas que puedan llevar a confusión a los Usuarios o Usuarios potenciales o que desacrediten a ClickMeeting y/o sus productos y servicios.

Salvo que se permita expresamente dentro de las funciones del Servicio, está prohibido eliminar, tapar, modificar o hacer que no puedan leerse cualesquiera marcas comerciales, avisos de derechos de autor o de otros derechos de propiedad asociados incluidos en el software del Servicio, la aplicación, los resultados de usar ese software o en cualquier contenido presentado en el sitio web del Servicio. En particular, está prohibido quitar o modificar el logotipo de ClickMeeting de los archivos de vídeo y las imágenes creados con ayuda del Servicio.

Para disfrutar de ciertas funciones del Servicio, puede que sea preciso descargar e instalar la aplicación de ClickMeeting. En tal caso, ClickMeeting se compromete a otorgarle a usted y/o al Participante una licencia limitada, personal, no exclusiva, libre de regalías, intransferible y de la que no se pueden conceder sublicencias, para utilizar esa aplicación de acuerdo con las presentes Condiciones del Servicio. Usted y el Participante pueden utilizar dicha aplicación solo en relación con el uso del Servicio y no la pueden utilizar con fines o de modos distintos a los previstos por ClickMeeting.

ClickMeeting agradece cualquier sugerencia, idea, comentario y/o opinión relativos a todos los ámbitos de los Servicios y/o sus sitios web, especialmente a sus versiones beta (en adelante, el "Feedback"). Suponemos que el Feedback que se nos envía no es confidencial y somos libres de utilizar tal información sin restricción alguna. Las siguientes condiciones serán de aplicación a los envíos de Feedback: (i) Cuando se nos envía Feedback, ClickMeeting adquiere todos los derechos de todo el Feedback, sin compensación alguna; (ii) ClickMeeting puede, libre e irrevocablemente, utilizar, revelar, reproducir, conceder licencias sobre, conceder sublicencias sobre, distribuir y utilizar de otras formas comerciales el Feedback con cualquier finalidad, sin limitaciones territoriales o de tiempo, sin pagar regalías; (iii) ClickMeeting no tiene obligación alguna de examinar o considerar los envíos que incluyen Feedback; (iv) ClickMeeting no tiene obligación alguna de tratar de forma confidencial ningún envío y/o Feedback; y (v) no está permitido enviar a ClickMeeting ningún Feedback que tenga usted motivos para creer que está protegido por patentes, derechos de autor o sujeto a otras reivindicaciones o derechos de propiedad intelectual de terceros; o que esté sujeto a condiciones de licencia por las que se pretenda exigir que se conceda a terceros una licencia sobre, o se comparta de otro modo con terceros, cualesquiera productos de ClickMeeting que incorporen Feedback o se deriven de Feedback u otra propiedad intelectual de ClickMeeting.

X. Exclusión de garantías, limitación de responsabilidad

EL SERVICIO Y EL SITIO WEB SE DISTRIBUYEN "TAL CUAL", SIN GARANTÍAS DE NINGUNA CLASE, EXPRESAS O IMPLÍCITAS. EN PARTICULAR, CLICKMEETING NIEGA TODA GARANTÍA DE TÍTULO, COMERCIABILIDAD, DE NO VIOLACIÓN DE DERECHOS DE PROPIEDAD DE TERCEROS, DE ADECUACIÓN A UN FIN CONCRETO, O QUE EL SERVICIO SERÁ ININTERRUMPIDO, OPORTUNO O ESTARÁ LIBRE DE ERRORES. CLICKMEETING NO ASUME NINGUNA RESPONSABILIDAD POR LA ELIMINACIÓN DEL CONTENIDO O POR QUE ESTE NO SE ALMACENE O NO SE ENTREGUE.

ClickMeeting no ejerce ningún control sobre el Contenido y niega específicamente cualquier responsabilidad relacionada con este o con la exactitud o la calidad del mismo y de otra información y/u otros datos que pasen por su red o el Servicio proporcionado, así como cualquier responsabilidad por los mensajes recibidos o las transacciones realizadas por medio del Servicio. ClickMeeting no asume ninguna responsabilidad por la eliminación o destrucción del Contenido, o por que no se almacene o entregue el Contenido, o por la seguridad, privacidad, almacenamiento o transmisión de otras comunicaciones que tengan su origen en el Servicio o impliquen el uso de este.

En la máxima medida en que la ley lo permita, ni ClickMeeting ni sus agentes, empleados, consejeros, cargos directivos o proveedores serán responsables por pérdidas o daños directos, indirectos, especiales o emergentes (aun cuando ClickMeeting haya informado de la posibilidad de tales pérdidas), incluidos, entre otros, pérdida de ingresos de la actividad económica, lucro cesante, pérdida de datos, daños para la reputación, imposibilidad de realizar los beneficios previstos, daños patrimoniales puros u otras pérdidas comerciales o económicas, o por cualesquiera reclamaciones realizadas por terceros contra el Usuario como consecuencia de o en relación con el uso o el uso indebido del Servicio o la imposibilidad de usarlo, o como consecuencia del acceso no autorizado a la transmisión o al Contenido o de la alteración no autorizada de la transmisión o el Contenido.

Con respecto a todas las reclamaciones relacionadas con los Servicios proporcionados por ClickMeeting al Usuario, la indemnización total debida por ClickMeeting al Usuario por su responsabilidad ante este, no será en ningún caso superior al importe que haya pagado el Usuario por el Servicio al que se refiera la reclamación durante el periodo de un mes inmediatamente anterior a la fecha en que el Usuario notifique a ClickMeeting tal reclamación.

Las limitaciones, las exclusiones y los descargos de responsabilidad de este Contrato serán de aplicación con independencia de cuál sea el fundamento de la demanda, exigencia o reclamación del Usuario o del tercero que corresponda, incluidos, entre otros fundamentos, incumplimiento de contrato, negligencia, acto ilícito civil, responsabilidad objetiva o cualquier otra base jurídica, y dichas limitaciones, exclusiones y descargos continuarán siendo válidas tras un incumplimiento esencial de este Contrato.

No son responsabilidad de ClickMeeting:

• las demoras o los incumplimientos debidos a Fuerza Mayor (se considerará Fuerza Mayor un suceso excepcional, causado por un factor externo imposible de prever y que no pudo evitarse). En particular, son sucesos de Fuerza Mayor: guerra, catástrofes naturales, huelgas, averías, ataques de denegación de servicio (DDoS, por su sigla en inglés) u otras perturbaciones de las redes de telecomunicaciones o la infraestructura de comunicación de datos, medidas gubernamentales de emergencia y medidas administrativas, o actividades de entidades que afectan a la prestación del Servicio y cuya actividad es independiente de ClickMeeting);
• acciones y omisiones de terceros (incluidos el Usuario y los Participantes), en especial el uso de la Cuenta por terceros que aprovechan los Datos de inicio de sesión obtenidos del Usuario o en otras circunstancias que escapan al control razonable de ClickMeeting;
• la falta o el fallo de las condiciones y redes externas que son necesarias para usar el Servicio y escapan al control razonable de ClickMeeting;
• datos incorrectos o falsos facilitados por el Usuario durante el proceso de registro.

El Usuario se compromete incondicionalmente a indemnizar y librar de toda responsabilidad a ClickMeeting y sus cargos directivos, consejeros, empleados y agentes por todas las reclamaciones, procedimientos, responsabilidades, demandas, daños y perjuicios y costes (incluidos honorarios razonables de abogados) originados a raíz de o relacionados con (i) el uso o el uso indebido del Servicio o cualquier parte de este; (ii) la violación, por parte del Usuario, los Participantes o una persona que acceda a la Cuenta, de estas Condiciones del Servicio o de cualesquiera leyes aplicables; (iii) el Contenido y la actividad del Usuario o los Participantes.

XI. Plazo de vigencia y rescisión / Cancelación de la Cuenta / Suspensión de la suscripción

El plazo de vigencia de este Contrato empieza en la fecha en que el Usuario se suscribe al Servicio. A menos que se rescinda antes con arreglo a las disposiciones de las presentes Condiciones del Servicio, el Contrato permanecerá en vigor durante el plazo que corresponda según el plan de suscripción elegido por el Usuario y se renovará automáticamente por plazos consecutivos.

Puede usted suspender (congelar) su suscripción a la Cuenta por un periodo máximo de 90 (noventa) días (pero no más allá de la fecha de caducidad de su tarjeta de crédito) que empiece en el primer día del siguiente periodo de suscripción del que todavía no se le hayan cobrado los correspondientes precios (es decir, si ha pagado su suscripción por otros 15 días, la "congelación" empezará el día 16). Durante el periodo de suspensión:

• ClickMeeting no cobrará ningún precio por prestar el Servicio;
• todos los datos de Conferencias, el Contenido, los mensajes de correo electrónico, las estadísticas y los datos de los Usuarios y los Participantes se conservarán dentro del Servicio;
• se conservará su URL único de reuniones.

Puede usted descongelar su Cuenta haciendo clic en el enlace "Descongelar" del panel de su Cuenta. La Cuenta se descongelará automáticamente a los 90 días de la suspensión, salvo que el Usuario ya la haya descongelado antes. Al restablecerse la Cuenta se cobrarán los precios según el plan de suscripción previamente elegido. Si no descongela y paga la Cuenta durante el plazo arriba indicado o si resulta imposible cobrar los precios que corresponda, el Contrato se considerará rescindido una vez transcurrido ese periodo y todos sus datos (incluidos Contenido, mensajes de correo electrónico, y estadísticas, grabaciones y otros datos de Conferencias) se eliminarán de forma permanente. Esta operación es irreversible.

Puede usted poner fin al Servicio en cualquier momento cancelando su Cuenta. Con la cancelación de la Cuenta el Contrato se considera rescindido. Para cancelar la Cuenta, siga las instrucciones que se proporcionan en esta página web. En caso de Cuentas congeladas, Cuentas solicitadas por medio de asesores de ClickMeeting, o si tiene cualquier dificultad para cancelar la Cuenta, póngase en contacto con nuestro Equipo de Asistencia al Cliente.

A partir de la cancelación de la Cuenta, de la finalización del Servicio (o rescisión del Contrato) (con independencia de la base o las razones de esa finalización o rescisión) o de la expiración del Servicio, el Usuario deja de tener acceso a la Cuenta y a todo el Contenido y los datos almacenados dentro de esta. El Usuario tendrá derecho a restablecer la Cuenta (junto con todos los datos de Conferencias, Contenido, mensajes de correo electrónico, estadísticas, datos del Usuario y de los Participantes) en los 30 días a la fecha en que se canceló la Cuenta, se puso fin al Servicio (se rescindió el Contrato) o su plazo expiró. El Usuario debe ponerse en contacto con el Equipo de Asistencia al Cliente para restablecer la Cuenta. Para restablecer la Cuenta, el Usuario debe asimismo pagar los precios correspondientes al periodo de suscripción siguiente. ClickMeeting se reserva el derecho a denegar el restablecimiento de una Cuenta sin indicar razón alguna (en especial si ClickMeeting ha rescindido el Contrato o suspendido el Servicio previamente). En el caso de que la Cuenta no se restablezca durante los periodos arriba indicados (30 días), la Cuenta y todos los datos almacenados en esta (incluido Contenido, mensajes de correo electrónico y estadísticas, grabaciones y otros datos de Conferencias) se eliminarán de forma permanente.

Nos reservamos el derecho a rescindir el Contrato o suspender el Servicio con efectos inmediatos y a denegar todo uso actual o futuro del Servicio en el caso de que cualquier tribunal u otro poder público nos ordene hacerlo o si usted incumple obligaciones importantes derivadas de las presentes Condiciones del Servicio o cualesquiera normas jurídicas aplicables. Para saber qué actividades consideramos especialmente violaciones de nuestras Condiciones del Servicio, haga clic aquí.

A menos que se disponga otra cosa en las normas jurídicas vinculantes, usted no tendrá derecho a reembolsos parciales o totales ni a la cancelación de precios o pagos ya satisfechos o que se adeuden según la cláusula IV de estas Condiciones del Servicio. Asimismo, está usted obligado a pagar todos los precios que se acumulen hasta la fecha de rescisión del Contrato.

Si el Contrato se formalizó por un periodo definido fuera de la infraestructura de TI de ClickMeeting (en particular, por medio del formulario de solicitud de servicio individual), el Usuario no tiene derecho a rescindirlo antes de que expire el plazo acordado. En el caso de que el Usuario rescinda el Contrato contraviniendo la condición anterior, el Usuario estará obligado a pagar todos los precios que se acumularían hasta la expiración del plazo especificado del Contrato. Los precios abonados por adelantado no son reembolsables. ClickMeeting emitirá la factura incluyendo los importes de precios pendientes de pago que el Usuario deberá pagar en un plazo de 14 días por rescisión anticipada.

Nos reservamos el derecho a rescindir el Contrato en cualquier momento sin causa expresa, con efectos inmediatos y sin contraer ninguna obligación por ello, salvo que reembolsaremos una parte proporcional de cualesquiera importes pagados por adelantado por la suscripción al Servicio.

XII. Disposiciones finales

Si cualquiera de las disposiciones de estas Condiciones del Servicio se declara inválida o inaplicable, las restantes disposiciones conservarán su validez y aplicabilidad.

ClickMeeting se reserva el derecho a modificar estas Condiciones del Servicio en cualquier momento publicando el documento modificado en el sitio web del Servicio y/o enviando un mensaje de correo electrónico a la última dirección de correo electrónico que usted haya facilitado a ClickMeeting. Las presentes Condiciones del Servicio empezarán a producir efectos inmediatamente con respecto a cualquier continuación del uso del Servicio o nuevo uso de este, a menos que usted las rescinda en el plazo de 10 (diez) días. La versión más actualizada de las Condiciones del Servicio estará disponible en todo momento en el sitio web del Servicio.

Podemos ceder la totalidad o parte de nuestros derechos y delegar la totalidad o parte de nuestras obligaciones a una filial o un subcontratista sin el consentimiento de usted. Sin perjuicio de lo anterior, ninguna de las partes puede ceder o delegar este Contrato sin el consentimiento previo de la otra parte.

Las presentes Condiciones del Servicio se interpretarán de acuerdo con, y se regirán por, las leyes de la República de Polonia, excluidas aquellas que puedan disponer que se apliquen las leyes de otra jurisdicción. El tribunal polaco (dentro de la localidad donde ClickMeeting tiene su domicilio social) será el fuero competente.

Las Condiciones del Servicio expuestas en esta versión son válidas a partir del 2018-03-01.

I. General

By signing up to be an affiliate in the ClickMeeting Affiliate Program ("Program") you agree to be bound by the following terms and conditions ("Terms"). Please ensure that you read them carefully before signing up. These Terms are a legal agreement ("Agreement") between GetResponse Services Inc. with registered office address at 1011 Centre Road, Suite 322, Wilmington, DE 19805, USA ("Company", "we", "us") and You ("Affiliate", "you").

The term Affiliate does not imply any formal association with the Company.
By this Agreement, the Affiliate is granted a non-exclusive, revocable right to market and advertise ClickMeeting and ClickWebinar Services ("Service") and the Program.

We will reward Affiliates for expanding our customer base and acquiring for us new customers through Affiliates' own marketing efforts. We will pay to Affiliates commissions on sales of the Service to new customers who were referred to us directly by Affiliates pursuant to the terms and conditions of this document ("Commission").

II. Participation in Program

1. To enroll in the Program, the Affiliate must fill out the registration form with current, complete, and accurate information. If the form is filled out correctly, an account within the Affiliate Panel is created for the Affiliate and Affiliate becomes a participant of the Program. Providing false information in the registration form will result in immediate termination from the Program and forfeiture of all outstanding Commissions.
2. The Company reserves, at its sole discretion, the right to refuse to anyone participation in the Program at any time. The Company also reserves the right to refuse Affiliates from certain countries that have a track record of originating credit card fraud.
3. Upon registration, the Company assigns affiliate referral links which redirect to the Company’s website. Referral links contain a unique affiliate login assigned to the Affiliate. This information is saved on the computer of the visitor, who enters the Company’s website through the referral link, in the form of a cookie.
4. The sale of the Service that forms the basis for Commission calculation is tracked through the use of cookies. In some cases, it will not be possible to track traffic from the Affiliate's website to the Company’s website, because the visitor is using cookie-blocking software. The Company is only responsible for paying Commissions on sales that can be tracked back to the Affiliate using the technology in use by the Company.


III. Company Obligations

1. The Company agrees:
   1. to pay Commissions on sales of the Service referred directly by the Affiliate in accordance with the provisions of these Terms;
   2. to grant the Affiliate access to an Affiliate account - login and password protected area within the Affiliate Panel where the Affiliate can look up their affiliate URLs, information about referred sales and commissions;
   3. at its sole discretion and choice, to grant the Affiliate access to materials containing Company logos, and/or other promotion materials ("marketing materials"), however, this shall not create any obligation to deliver such materials to the Affiliate.

IV. Affiliate Obligations


1. The Affiliate agrees:
   1. to receive commercial information about the Company, the Program and the Service;
   2. that participation in the Program is at their sole risk;
   3. that trademarks and materials provided by the Company, in particular but not limited to the marketing materials, are the property of the Company and may be used by the Affiliate for promotion of the Service under the Program only according to the instructions of the Company; the instructions are placed on the Affiliate Panel;
   4. to be responsible for all taxes and other similar levies applicable to the Commissions pursuant to any law or regulation; in particular the Affiliate shall report Commissions to their tax authorities as required by applicable law;
   5. to provide the Company with current, full and accurate details or documents within two (2) days from the initial request, should the Company be responsible for provision of such documents or details under any tax law or regulation. In particular, if the Affiliate is a U.S. resident or organization, the Company may require tax ID, or Social Security number in case of individuals, as well as tax registration name and a tax classification.
2. The Affiliate should strictly adhere to all applicable laws, regulations and good industry practice, as well as these Terms, in conducting their business, in particular in marketing and advertising the Service and the Program. To see what practices we regard as particularly abusive or illegal, please click here.

   The Affiliate shall not (i) associate any content made available on the Affiliate Panel and Affiliate’s website, in particular the marketing materials or (ii) offer to provide any goods or services, or (iii) engage in business practices that:

   1. are unlawful, threatening, abusive, harassing, defamatory, obscene, libelous, slanderous, deceptive, fraudulent, invasive of another person's privacy, tortuous, or otherwise violate Company's rules or policies,
   2. victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability,
   3. infringe on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party, including, but not limited to, unauthorized copying and posting pictures, logos, software, articles, musical works and videos
   4. contain harmful content, including, without limitation, software viruses, Trojan horses, worms, time bombs, cancel bots, spy-ware, or any other files, software programs, or technology that is designed or intended to disrupt, damage, surreptitiously intercept or expropriate services or any system, program, data or personal information, or limit the functioning of any software, hardware, or equipment or to damage or obtain unauthorized access to any data or other information of any third party
   5. impersonate any person or entity, including any of our employees or representatives
   6. otherwise violate any law, statute, ordinance, or regulation including, without limitation, those governing consumer protection, Internet tobacco sales, unfair competition, anti discrimination or false advertising
   7. offer or disseminate fraudulent goods, services, schemes, or promotions (e.g. make money fast schemes, chain letters, pyramid schemes) or engage in any unfair deceptive act or practice,
   8. are associated with any form of gambling or lottery type services
   9. are associated with any form of racism, hatred, profanity, mail fraud, adult, sexually oriented, or obscene materials or services, including without limitation, any material clearly designed to sexually arouse the viewer/reader (e.g. books, text, photos, videos, X-rated movies, pornographic materials, etc.), any materials which require individuals to be eighteen (18) or older to view or purchase those materials, escort services, and adult websites, or any material which may be insulting to another person or entity,
   10. are associated with the sale of any controlled drug that requires a prescription from a licensed practitioner; or any over-the-counter drug, or nonprescription drugs
   11. are associated with illegal telecommunications or cable television equipment, such as access cards, access card programmers and unloopers, cable descramblers or filters
   12. are associated with weapons of any kind and related items, including firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives and martial arts weapons
   13. market for:
       1. nicotine, nicotine services, services imitating nicotine services, symbols relating to smoking or nicotine
       2. alcohol of any kind
       3. drugs of any kind, services relating to drugs, symbols relating to drugs, the use of drugs of any kind
       4. medical services, medical aid, medical assistance, medicines
       5. video lotteries, cylindrical games, card games, dicing, and automated games
       6. call on minors directly to purchase Company services
       7. encourage minors to influence their parents or other persons with an aim of impelling them to buy Company services
       8. take advantage of minors' trust upon their parents, teachers or other persons
       9. unreasonably show minors in dangerous situations, or
   14. are intended to affect to subconscious of a recipient.
3. The Affiliate shall market and advertise the Program and the Service diligently and in goodwill, and shall develop, operate and maintain their website and referral links, at their sole expense and risk.
In particular, the Affiliate shall be solely responsible for all materials that appear on their website. The Company shall have the right to approve or decline the graphics, logos, banners and other materials used by the Affiliate in relation to the referral link to the Company’s website and to make suggestions related to those issues to the Affiliate. 
The Affiliate agrees to conform to the suggestions made by the Company, in particular the Affiliate is obliged to make changes to their website and other marketing materials used to promote the Service.
4. Promoting the Service and/or the Program via Google Adwords or through other search engine service providers is strictly prohibited. Should the Affiliate wish to use Google Adwords or other search engine services, he/she is required to receive a prior permission from the Company.
5. The Affiliate shall not send unsolicited e-mail and shall not send e-mail nor any other communication to a recipient if the recipient has not expressed their prior consent thereto.
6. The Affiliate shall not attempt to register any trademarks, service marks, logos, brand names, trade names, domain names, email addresses and/or slogans similar confusingly similar to the ones to which the Company is entitled, especially with the use of the word GetResponse, ClickMeeting or ClickWebinar. Should the Affiliate obtain any right, title or interest in the aforementioned trademarks (or intellectual property confusingly similar to them), the Affiliate is obliged upon first demand of the Company to transfer all title, right and interest of said intellectual property to the Company. The Affiliate shall be responsible for any costs associated with enforcing the trademark (or other intellectual property) and/or getting the domain transfered to the Company.

V. Affiliate Commissions


1. The Affiliate will receive a Commission for each complete purchase of the Service made in the Agreement term by the customer referred by the Affiliate. This means that the Affiliate will receive the Commission upon accepted payment if the customer was referred through the Affiliate’s referral link and the customer's software allowed Company to save such a referral cookie. The Affiliate is not entitled to the Commission for the purchases of the Service through their own referral link - this means that the Affiliate will not receive the Commission for the purchase of the Service made by the Affiliate himself/herself, their corporation, employer or the like or any other entity which controls, is controlled by or is under common control with, the Affiliate.  This includes also any purchases made not under Affiliate’s name but with the use of Affiliate’s payment medium (e.g. credit card, check, bank account)
2. If a new customer referred by the Affiliate purchases the Service, the Affiliate will receive a residual Commission calculated as a percentage of the amount paid to the Company for the Service by the referred customer. In such case the Commission rate is 30%.
3. Where the customer referred by the Affiliate has paid for the Service in other currency than the one used for settlement purposes with the Affiliate, we will convert and credit the associated Commission in the relevant currency using the published Wall Street Journal index at the time of payment.
4. A summary of purchases of the Service and statement of referral Commission is available to the Affiliate by logging into their Affiliate account.
5. The Company reserves the right to grant discount for the Service to chosen customers. Commissions reflect a percentage, not a particular amount, therefore it is possible that the Commission on the sale of the same Service may be different every month.
6. Commissions are calculated on the last day of each month and are paid out only when the accrued Commissions exceed either USD 50, EUR 50, GBP 50 or PLN 150 (depending on the Affiliate’s domicile/residence). If on the last day of the month the balance owing in the account is less than the aforesaid limit, the Commission will be accumulated in the account. Commissions are credited to your Affiliate account once the customer pays for the Service. Commissions are only earned if a customer makes a payment in full.
7. Accrued Commissions are paid in the form of USD check, ACH, Eurotransfer or via other payment method if agreed individually with the Company. Affiliate checks are mailed via regular mail to the address provided upon registration, on or around the 20th of every subsequent month. The Commission paid by ACH and Eurotransfer is effected on the same date as in case of checks.
8. Based on internal risk analysis, the Company reserves the right to withhold first time payments and any other payments originating from an account where there is suspected fraud activity - for a period of up to 3 months and in cases the Affiliate violates any of the provisions of these Terms – all Commissions accrued and not paid out for as long as the Affiliate is in breach.
The Company reserves also the right to disqualify Commissions earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods.
9. To ensure proper Commission payment, the Affiliate is solely responsible for providing and maintaining accurate contact details including address, as well as payment information associated with the Affiliate’s account. If you are a US taxpayer, you should include without limitation a valid tax identification number and Form W-9. If you are a non-US taxpayer, you should provide the Company without limitation with either a signed certification that you do not have US Activities, or a completed Form W-8 or other form, which may require a valid US tax identification number, as required by the US tax authorities. No Commission payment shall be made unless the Affiliate provides the Company with accurate and complete contact and tax details.
10. The Affiliate acknowledges and agrees that all the sums of Commissions payable under the Program are calculated jointly for the purpose of fulfillment of tax obligations.
11. The Company reserves the right to change the Commission rate and Service prices at any time. Any Commissions accrued after such a change will be at the new rate. 


VI. Refunds/Chargebacks/Fraud


1. Any customer refunds, reversals or credit card chargebacks owed by the Company to the referred customer will result in the appropriate Commission amount being deducted from the Affiliate's account balance ("Deducted Commission"). If the Commission from that sale has already been paid to the Affiliate, the amount will be deducted from future payments of the Commissions. If the Commission owed to the Affiliate in the next month is not sufficient to satisfy the Deducted Commission, GetResponse may invoicethe Affiliate will be invoiced for the payment of the remaining debt immediately and the Affiliate is obligated to pay it within the payment date provided in the invoice.
2. The Company reserves the right to terminate the Agreement with immediate effect in the event of not receiving the remaining debt within the payment date provided in the invoice referred to in s. 1 above.

3. Any fraudulent activity that can be traced directly to the Affiliate's actions will cause immediate termination and forfeiture of any Commission earned.
4. If an account of customer referred by Affiliate is terminated due to practices or actions that GetResponse considers to be abusive, prohibited or that violate GetResponse Terms of Service in other ways, GetResponse reserves the right, at its sole discretion, to withhold or forfeit one or all Commissions earned (regardless of whether paid or outstanding) for referring the terminated customer. If the number of terminated customer accounts referred by Affiliate is abnormal or GetResponse may reasonably suspect that it is a part of fraudulent activity, GetResponse shall have the right, at its sole discretion, to forfeit not only Commissions earned for referring terminated customers, but all Commissions earned (regardless of whether paid or outstanding) by Affiliate during the term of Agreement. As regards settlement rules section 1 and 2 above shall apply accordingly, i.e. GetResponse is entitled in particular to deduct relevant amounts of forfeited Commissions from future payments due to Affiliate and if the Commission owed in the next month is not sufficient, GetResponse may invoice the Affiliate for payment of remaining debt.

VII. Limitation of liability

1. To the maximum extent permitted by law, the Company, its employees, directors, officers or representatives shall not be liable for any direct, indirect, punitive, special or consequential damage or loss (even if the Company has been advised of the possibility of such damage), howsoever caused and irrespective of the nature of the cause of action, demand or claim by the Affiliate. The Company’s entire liability, regardless of the form and cause of action, in any event is limited to the aggregate amount paid by the Company to the Affiliate in one month immediately preceding the date the Affiliate notifies the Company of such a claim, or in the aggregate, in respect of all claims under or related to the Program. The Affiliate hereby releases the Company, its employees, directors, officers and representatives from any and all obligations, liabilities and claims in excess of the aforementioned limitation.
2. Neither party shall be responsible for any delay or failure in performance of their obligations under these Terms of Service due to Force Majeure or other occurrences that are beyond reasonable control of the party in default or failing to fulfill obligations. By Force Majeure the Parties understand as an exceptional occurrence, caused by an external factor which cannot be foreseen and which could not be prevented. Force Majeure occurrences include in particular: war, natural disasters, strikes, breakdowns, DDoS attacks or other disruptions in telecommunication networks or data communication infrastructure, emergency government action and administrative measures, activities of entities that affect the provision of the Service or Company’s websites, and whose activity is independent of the Parties. The Company shall not be liable for any claim, loss or damage if, for any reason whatsoever, its website fails or is non-operational
3. You agree to indemnify and hold the Company, its employees, directors, officers, co-operators and representatives harmless from any and all claims, losses (either direct or indirect), damages, expenses, including but not limited to attorney fees basing or arising from your failure (or any individual using your username details) to comply with your obligations under these Terms or violation of any law, or violation of the rights of any third party. We will notify you as soon as reasonably practical of any such claim, demand or cause of action for which we will require indemnification from you.
4. The Company shall not be responsible if a referred sale goes unregistered for any reason.

5. The Company shall not be responsible for any intermediary charges, transaction fees and other costs or expenses accrued by the Affiliate in connection with the Program.
6. If you provide to us incorrect details (name, address etc.) and as a result we will have to undertake additional actions of any kind regarding payment, in particular void a check and issue and send you another one, you will be obliged reimburse us the costs and expenses, including additional fees and penalties imposed by a relevant bank, resulting from such actions. We reserve the right to refuse to undertake additional actions regarding payment, in particular to refuse to issue another check, if you submit a relevant request after 12 months as of making payment, e.g. issuing check, or if you failed to inform us about problems with payment within the above period, or if we have reasonable grounds to suspect a fraudulent activity.

VIII. Term and Termination

1. This Agreement shall be effective as and from the date of execution until and unless cancelled by either party.
2. The Company has right to terminate this Agreement effective immediately upon delivery of such a notification to the Affiliate either to his email address or upon posting a relevant information in the Affiliate account.
3. The Affiliate has the right to terminate this Agreement with immediate effect upon notification delivered to the Company via the web-form available in the Affiliate account.
4. The Company reserves the right to terminate the Agreement with the Affiliate immediately and without notice and forfeit all outstanding Commissions if the Affiliate violates any provision of these Terms, in particular if the Affiliate:
   1. undertook any activity considered abusive practice as per clause IV s. 2 hereof,
   2. sent unsolicited email or engage in any other communication to a recipient if the recipient has requested discontinuance of such communication,
   3. promoted the Service or the Program via Google Adwords or other search engine provider without prior written consent of the Company,
   4. misrepresented the Company, the Program or the Service in any way,
   5. registered or used a domain, email address or trademark with any trademark (service mark) owned by the Company or confusingly similar to the Company’s trademark or domain names; used or permitted or accepted the use by a third party of any name, or trademark, or service mark belonging to the Company, or any marketing material provided on the Affiliates Panel, Company’s website, themselves or by any third party in a manner that would lead a reasonable person to believe that the name or trademark or service mark or content is a property of the Affiliate or such a third party,
   6. provided false, invalid, inaccurate information in the registration process and/or not updating or supplementing it when necessary,
   7. artificially inflated (or attempted to inflate) the Commissions.

5. The Company has the right to terminate the Agreement with immediate effect and shut down the Affiliate account if the Affiliate account is not used for six months and the Affiliate does not generate any Commissions.
6. Save as otherwise stated in these Terms, if the Agreement is terminated by either Party, the Affiliate shall be entitled only to Commissions accrued as of effective termination date on condition that the Affiliate submits a relevant request within 30 days from the termination date. After the expiry of such period it is deemed that the Affiliate waived their right to the Commission accrued.

IX. Final provisions

1. The illegality, invalidity or unenforceability of any provision of these Terms shall not affect the legality, validity and enforceability of any other provisions hereof.
It is also understood and agreed by the parties that if any provision of this Agreement is prohibited or is unenforceable under the law of any government having jurisdiction, such invalid or unenforceable provision will be modified to the extent necessary to render it valid and enforceable without altering its intent.

2. The Company reserves the right to modify, add or delete any documents, information, graphics, marketing materials or other content appearing on or in connection with the Program or Company’s website, including these Terms, at any time without prior notice. The changed Terms shall be posted on the Affiliate account and become effective immediately with respect to any continued or new Program participants, unless the Affiliate terminates these Terms within the next 10 (ten) days.
3. The Affiliate shall address any inquiries or complaints regarding company’s performance of this Agreement via the web-form available in the Affiliate account.